Refund Policy

Payments on nerra.online are processed by our reseller and Merchant of Record, Paddle.com. Paddle handles all billing, invoices and refunds on our behalf. This policy explains when you are entitled to a refund for purchases made through our website.

1. Expert review by a teacher ($15)

The expert review is a one-time, personalised digital service delivered by a human teacher. Because work begins after purchase, the following applies:

• Before the review has started — you may request a full refund at any time before a teacher begins working on your test.
• Not delivered in time — if your review is not delivered within 7 days of purchase, you are entitled to a full refund.
• After delivery — once the completed review has been delivered to your dashboard, the service is considered used and is generally non-refundable. If you believe the review was incomplete or not as described, contact us and we will review your case in good faith.

2. How to request a refund

Email privacy@nerra.online with the email address used at checkout and your Paddle order or receipt number. We aim to respond within 3 business days. You may also contact Paddle directly via the receipt they send you after purchase.

3. Mobile app purchases

Any purchases made through the Apple App Store or Google Play are subject to those platforms' refund policies and must be requested through Apple Support or Google Play Support.

4. Chargebacks

If you have any concern about a charge, please contact us first — we are happy to help and most issues are resolved quickly. See also our Terms of Service.