NERRA Support

Last updated: 22 September 2026

Having trouble with the NERRA app (iPhone, iPad or Mac)? Write to us — a real person answers, usually within 2 business days.

Please include your device model, iOS version and, if you signed in, the email you used — it helps us find your account faster.

Frequently asked questions

How do I add my own words?: Open Games → "Add words" (or the + button in "My sets"), then paste lines like "apple — яблоко". One line per word; a third part after another dash ("word — translation — example sentence") adds a sentence for the "Word in a Sentence" game. Tap Import — the set is ready for all 15 games.
Do I need an account?: No. The app opens as a guest: pick one ready-made set from the catalog and play every game. Sign in (Apple, Google or LINE) when you want a second set, your own words, or to keep sets across devices.
Why don't I see the Lessons tab?: Lessons and homework appear after you join a NERRA teacher (Profile → "I have a NERRA teacher") or open the free sample lesson from Profile. Without a teacher the app is a vocabulary trainer — that is expected.
How do I share a set?: Open the set → Share. You get a link and a QR code; whoever opens it can save a copy into their own sets. "Revoke" turns the link off at any time.
Does it work offline?: Yes. You can add sets and play without a connection; everything syncs when you are back online.
How do I delete my account?: In the app: Profile → Delete account. Or use the web form linked below. Deletion removes your profile, sets and progress and cannot be undone.